Exchange, Refund and returns Policy

Exchange Policy:

• Exchanges are allowed: You can exchange any product for another one from Loreen (subject to availability).
• Timeline for contacting Loreen: You must inform Loreen within 2 days of receiving your delivery.
• Condition of returned item: The item must be unworn, unused, with all tags intact, and in original packaging.
• No additional delivery charge: You won’t pay extra for shipping the exchange back to you.
• Exchanging for a different product:
  • Higher value: Pay the difference during exchange delivery.
  • Lower value: Contact Loreen for a refund of the difference (processed within 7 business days).
• Limits: Only one exchange per order is allowed.

Loreen Return Policy

loreen does not accept returns for change of mind.

They will offer a refund or replacement only if:

• The product is defective, damaged, or flawed.
• The product is incorrect (e.g., wrong size, missing parts).

Return Timeline:

• You have 24 hours from delivery to notify Loreen.

Return Conditions:

• The item must be completely new, unopened, and unwashed.
• All original tags, manuals, etc., must be included.
• The item must be returned in its original packaging.

Refund Process

• You are responsible for return shipping costs.
• Refunds are processed within 7 business days of receiving your return.
• Loreen deducts the delivery charge and a 5% service fee from your refund.

For more details, contact Loreen:

• Phone/WhatsApp: +88 01627637190
• Email: support@loreenbd.com